at your service

Hi, we’re here to help with all your questions about our dainty diamond jewelry. Whether you’re wondering about shipping details, return policies, or how to keep your diamonds sparkling, we’ve got the answers you need. Explore our FAQs to get the support and information that ensures your shopping experience with DPT Antwerp is as brilliant as our jewelry.

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frequently asked questions about shipping

Everything you need to know about, well, everything. Pick a topic and let’s get those questions answered.


can I track my order?

We’ll keep you in the loop with email updates on your order’s journey, complete with a track & trace link for live updates.


how long does it take?

For shipping timings depending on the destination, we simply refer to the information on the shipping page.


how much does it cost?

Free shipping? Yes, please. Depending on where you are and your order value, we offer free shipping. Just check the shipping fees & delivery timeline section for all the details or any costs that might apply otherwise.


can I change my address?

Need to tweak your delivery address after confirmation? No problem. For a limited time, you can make changes through the carrier’s interface using the track & trace link we provide. If you can’t be there to accept your sparkling package, the carrier will try a friendly neighbor or a ‘safe place’ you’ve specified. As a backup, your delivery will be waiting for you at a nearby post office the next day.


will it fit in my mailbox?

Our shipping box might fit snugly in your mailbox (just in case you’re out and about). Its dimensions are H7 cm x W23 cm x D16 cm. But if you’re unsure, it’s always best to provide an address where someone can give your package a warm welcome.


need more support?

For any other questions or issues that require additional support, we're here to help. 
Feel free to reach out to our service atelier for personal guidance.